These terms are written for clarity during beta. They are not a substitute for legal advice. By using Greywell Institute, submitting intake, using an issued contact route, receiving documents, or paying a fee, you agree to these terms.
Last updated: July 3, 2026.
1. What Greywell Provides
Greywell Institute provides an online structured accountability programme for adults. A Term may include intake review, an issued contact route, Greywell App access where applicable, House Officer administration, reporting formats, personalised documents, checklist review, records, assignments, optional DNS accountability support, and, where selected and available, Governor review.
Greywell is administered remotely. It does not provide in-person services, physical supervision, therapy, medical treatment, legal advice, financial advice, crisis intervention, emergency support, or safeguarding services.
2. Eligibility
- You must be 18 years of age or older.
- You must participate voluntarily.
- You must be able to make your own safety, health, legal, employment, housing, and device decisions.
- You must not use Greywell where the structure would create a medical, legal, employment, domestic, or personal safety risk.
3. Intake, Admission, and Capacity
Submitting intake does not guarantee admission and does not begin a Term. Admission may be approved, declined, delayed, redirected to self-governed structure, or placed on a waitlist. Governor-assigned Terms are capacity-limited.
A Term begins only after the required review, fee confirmation where applicable, pre-Term checklist readiness, issued contact route setup, and official start-date confirmation.
4. Fees and Stripe
Fees are shown before checkout. Stripe processes card payments and issues payment receipts. Greywell does not store full card numbers. Any administrative fee recovery action is logged separately and does not replace Stripe as the payment receipt source.
Beta pricing, available Term types, and included features may change before broader public launch. Any change applies prospectively unless stated otherwise.
5. Documents, Contact Routes, and Records
Programme documents, Greywell App interactions, Telegram bot interactions where applicable, dashboard records, checklist evidence, DNS declarations, partner events, infractions, appeals, welfare reports, account requests, and Governor actions may be recorded to administer the Term. Document links may use access tokens and may expire or become unavailable after completion, exit, archive, or revocation.
The issued contact route may be the Greywell App, email before app access, Telegram during beta, or another route expressly issued by Greywell. Telegram is a third-party platform. You are responsible for using the correct account, keeping your own accounts and devices secure, and understanding the terms and privacy practices of any third-party service used.
6. Participant Responsibility
You remain responsible for your own safety, premises, devices, work obligations, health decisions, travel, household obligations, and compliance with applicable law. Greywell instructions, documents, contact-route messages, or assignments must not be followed where they would create risk or conflict with professional advice, law, employment duties, medical needs, or safety obligations.
7. App Access and Offline Submissions
Greywell App access is issued only after the relevant admission or account step. App access may be revoked, closed, or reissued for security, withdrawal, archive, misuse, or operational reasons.
The app may queue certain submissions if connectivity fails. A queued submission is not fully received by Greywell until it is successfully sent and recorded. Participants remain responsible for checking whether required submissions were received, late, missed, rejected, or awaiting review.
8. Account Requests and Withdrawal
Participants may request withdrawal, app account closure, record correction, a copy of records, or deletion where permitted through the app or by contacting support. Withdrawal or app closure stops active participation when processed, but it may not erase records Greywell must keep for audit, payment, safety, security, legal, or operational reasons.
9. Partner Involvement
Partner involvement is optional. It requires applicant nomination, partner consent, Governor approval, and role-specific access. A partner may be declined, limited, archived, or revoked. Partner consent may be withdrawn.
Partner access is limited to the approved role and does not create authority over the participant's life outside the Greywell Term. Partner access closes when the Term ends, the record is archived, consent is withdrawn, or the Governor revokes access.
10. Suspension, Exit, Archive, and Revocation
Greywell may suspend, exit, archive, restart, decline, or revoke access where continuation is unsuitable, unsafe, outside scope, abusive, technically compromised, or inconsistent with the programme's operating boundaries. Participants may request exit. Completion documents are not issued for incomplete Terms.
11. Welfare, Safety, and No Emergency Use
The app may include an official welfare or safety reporting surface. Those reports are recorded for Governor review. Greywell is not appropriate for urgent distress, self-harm risk, domestic safety concerns, medical emergencies, legal emergencies, or any situation requiring immediate professional support. If you need urgent help, contact local emergency services or an appropriate professional service.
12. Changes
Greywell may update these terms as the beta develops. Material changes will be reflected on this page. Continued use after an update means you accept the updated terms.
13. Contact
Questions about these terms, access, withdrawal, app account closure, records, or safety/privacy concerns may be sent to [email protected].